Conditions of Use

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Thimble Lane is a UK company specialising in fabrics and sewing products.

Our first priority at Thimblelane.co.uk is to offer excellent customer service and for our customers to be satisfied and inspired by the products we offer. If an item has been damaged in shipping due to unprotected packaging or if an item is not usable due to a manufacturing error we will ship a replacement free of charge. There are absolutely no refunds on any cut items. This means no returns on fabrics.

If you are unable to use a product due to a misunderstanding in product information or usage, and the product has not been opened or altered in any way, we will issue a refund but we will not refund any shipping charges. You must ship the item back to us at your cost, and upon inspection you will be refunded promptly with the above adjustment. You must contact us for any return within 10 days, preferably as soon as you receive the item.

Our website tries to match colours as accurate as possible, but every monitor may read colour differently, therefore we cannot guarantee the accuracy of what you see as compared to the actual fabric. If you need an exact match please order a sample as provided in the website at a charge of £1.45 plus an additional postage charge of 50 pence. Please e mail our customer address non the contacts page.

You may not reproduce, modify, copy or distribute any of the materials or contents on this website without written permission from the owners of this site.

We do inspect all fabrics carefully before shipping, but as we are human there may be a flaw that we did not catch. Therefore, we will replace damaged merchandise free of charge after you ship the item back at our cost. We are here to satisfy our customers and hope they will continue to visit us in future.

Payment can be made by debit/credit card payments through Paypal which is a secure online payment system.